Refund Policy

Credit pack purchases are non-refundable, except as described below or where the law requires otherwise. Unused credits never expire, so you can keep using them at your own pace.

If you are a consumer in the EU, EEA, UK or another country that grants a legal right to withdraw from online purchases, you may cancel a purchase within 14 days and get a full refund as long as none of its credits have been used. By starting a practice attempt you ask us to supply the service immediately and acknowledge that you lose this right for that purchase.

If a practice attempt fails because of a problem on our side, the credits it used are returned to your balance automatically — no request needed. If that did not happen, write to us and we will fix it.

If you were charged twice, charged for something you did not buy, or believe a payment was made without your permission, contact us or Polar and we will put it right.

Email support@oet-trainer.com with the email address of your account and your order number from the Polar receipt, or contact Polar directly through the link in your receipt or at support@polar.sh. Approved refunds go back to the original payment method.

When a purchase is refunded or charged back, the credits from it are removed from your balance.